Question 1

How do I buy tickets?

Accepted Answer

On the home page or the "Tickets" page, choose a cruise ticket and type, enter the visitor’s ID details and pay. After successful payment a check-in voucher is generated; board by verifying your original ID card or the document used for booking.

Question 2

Do cruise tickets require real-name booking?

Accepted Answer

Yes. The Chongqing Two Rivers night cruise uses real-name booking; enter the ID details matching the boarding guest when ordering, and verify with your ID card at boarding.

Question 3

How do I look up my order?

Accepted Answer

Click "Order Lookup" at the top, then enter the phone number or email and ID details used when ordering to view the order status and check-in voucher.

Question 4

Can I get a refund? How?

Accepted Answer

Unused tickets can be refunded via "Order Lookup"; once approved, the amount returns to the original payment method. Used or expired tickets are non-refundable; specific rules follow the booking notes.

Question 5

How do I get to Chaotianmen Wharf?

Accepted Answer

Chaotianmen Wharf is in Yuzhong District; reach it by metro, bus or taxi. If driving, navigate to the wharf; parking is available nearby. See the transport guide under "Guides" for details.

Question 6

Are there discounts for children, seniors or students?

Accepted Answer

Yes. Children under 1.2 m in height (accompanied by an adult) may receive a discount or free entry, and seniors and full-time students can buy discounted tickets with valid documents; exact standards follow the ticket description and on-site checks.

Question 7

What should I bring for boarding?

Accepted Answer

Bring your original ID card and have your check-in code (QR code) ready; the river wind is strong and the night is cool, so bring a jacket.

Question 8

What time do the cruises depart?

Accepted Answer

Night cruises generally depart from dusk into the evening; exact times shift with the season and schedule. Check the booking page and wharf notices, and confirm before you travel.

Question 9

Is dining available on board?

Accepted Answer

Some sailings offer a dinner combo that includes onboard dining; the standard ticket does not. Whether dining is included follows the ticket description you booked.

Question 10

How long does the night cruise take?

Accepted Answer

The sailing is usually about an hour; allow extra time for boarding, docking and queuing.

Question 11

Will the cruise be cancelled in bad weather?

Accepted Answer

In rain, snow, strong wind or when water levels change, sailings may be adjusted or temporarily suspended; if a sailing changes, refunds or rebooking follow the refund/change notes, subject to on-site arrangements.

Question 12

Is it safe to watch from the deck?

Accepted Answer

The deck offers great views, but mind your step, do not climb the railings and look after elderly companions and children; hold your belongings steady in the wind.

Question 13

What is the difference between the main cabin and a deck ticket?

Accepted Answer

The main cabin has seats and views through the windows or from outside the cabin; a deck ticket gives access to the open deck with unobstructed views and is better for photography. Both look at the same night view — the difference is where you stand and how comfortable it is.

Question 14

Which side has the better night view?

Accepted Answer

The boat turns during the sailing, so both sides get a chance at the main sights — there is no need to hold one side. The return leg often looks different from the outbound leg, so keep an eye out.

Question 15

Are there seats on board, or do you stand the whole time?

Accepted Answer

The main cabin and deluxe cabin have seats; a deck ticket is mainly for open-deck viewing and may involve standing. If standing for a long time is a problem, choose a ticket type with seating.

Question 16

Can I bring luggage on board?

Accepted Answer

Small carry-on bags are generally fine; larger luggage is better left at your accommodation. Space on board is limited and excess luggage obstructs others.

Question 17

Are pets allowed on board?

Accepted Answer

Pets are generally not permitted on board. For assistance dogs or similar service animals, contact customer service in advance to confirm arrangements.

Question 18

Are there toilets on board?

Accepted Answer

Cruise boats generally have toilets. It is worth using the facilities at the wharf before boarding to avoid queues around departure.

Question 19

Can I eat on board?

Accepted Answer

You may bring drinking water and small snacks, but please keep the cabin tidy. Meals included in a dinner combo follow the arrangements on board.

Question 20

What if I get seasick?

Accepted Answer

The river is usually calm, but sensitive travellers may still feel unwell. Avoid boarding on an empty or overly full stomach, go easy on alcohol, choose a spot with an open view and look into the distance. If needed, consult a doctor beforehand and bring medication.

Question 21

Can the cruise run in the rain?

Accepted Answer

Light rain usually does not stop operations; heavy rain, lightning, strong wind or changing water levels may lead to adjustments or temporary suspension, subject to on-site arrangements. Unused tickets are handled under the refund/change notes.

Question 22

Does fog affect the view?

Accepted Answer

In light fog the buildings across the river become outlines and the lights scatter into halos, which has its own appeal. In very low visibility the viewing value drops clearly, and rescheduling is worth considering.

Question 23

Does the ticket include insurance?

Accepted Answer

Check the booking notes for the specific details before you book. If you need extra cover, you can purchase separate travel accident insurance.

Question 24

Can I pick my own seat?

Accepted Answer

Most night cruise tickets do not come with a fixed seat number; seating is first-come or arranged on site. Follow the ticket description.

Question 25

Can I charter a boat?

Accepted Answer

Some boats support group or charter arrangements, usually requiring advance discussion of numbers, times and requirements. Use the customer service entry on the page to ask.

Question 26

If we book as a group, can we fill in only one person's details?

Accepted Answer

No. Real-name rules require every boarding guest to provide document details matching themselves; checking each person avoids problems at verification.

Question 27

Can foreign visitors use a passport?

Accepted Answer

You can fill in and verify with the document types supported on the page. Before ordering, confirm that your document type is among the options, and bring the original when boarding.

Question 28

How long do I have to pay after ordering?

Accepted Answer

Orders usually have a time limit and close automatically if unpaid. The page shows the remaining time; pay promptly so your preferred sailing does not sell out.

Question 29

What if payment succeeded but I did not receive a voucher?

Accepted Answer

Check the order status and check-in code on the "Order Lookup" page first; if the status is normal, the voucher is usually in the order details. Contact customer service if you still have questions.

Question 30

Can I correct details I entered wrongly?

Accepted Answer

Document details relate to real-name verification and generally cannot be changed freely. Contact customer service as soon as possible and follow their guidance.

Question 31

Can I get a refund if I miss the sailing?

Accepted Answer

A ticket corresponds to a specific sailing, and used or expired tickets are usually non-refundable. Allow plenty of time and avoid arriving at the last minute.

Question 32

How long does a refund take?

Accepted Answer

Once approved, the amount returns via the original payment channel; the time depends on that channel's processing speed. Check the refund status on the order page.

Question 33

Can I change the date?

Accepted Answer

Whether rescheduling is supported and the specific rules follow the booking notes. When sailings are adjusted due to weather and similar causes, the refund/change notes usually apply.

Question 34

Do children need a ticket?

Accepted Answer

Whether a child travels free or needs a discounted ticket usually depends on height and whether a seat is needed; exact standards follow the ticket description and on-site verification.

Question 35

Are there discounts for seniors?

Accepted Answer

Older visitors can usually buy discounted tickets, verified with a valid ID document. The exact age threshold and discount follow the ticket description.

Question 36

What documents does a student ticket require?

Accepted Answer

Full-time students usually need a student card or similar proof of enrolment. Follow the ticket description and carry the original.

Question 37

Is parking available near the wharf?

Accepted Answer

Parking is available near the wharf, but spaces are tight on holidays and in peak season. Arrive early, or use public transport to avoid hunting for a space.

Question 38

How do I get there from the airport or railway station?

Accepted Answer

Take the metro or a taxi toward the Chaotianmen area in Yuzhong District. See the transport guide under "Guides", and check last-train times before you travel.

Question 39

Is it easy to get back at night?

Accepted Answer

The cruise finishes late and taxi demand concentrates around the wharf. Plan your return in advance, or choose a sailing time closer to where you are staying.

Question 40

Can people with limited mobility take the cruise?

Accepted Answer

There are many stairs and slopes around the wharf, which makes access difficult for those with limited mobility. Contact customer service in advance to confirm the berth and assistance arrangements, and travel with a companion.

Question 41

Will a sailing be cancelled if few people book?

Accepted Answer

Sailing arrangements follow the day's actual dispatch. If there is an adjustment, it is handled under the refund/change notes; watch your order and wharf notices before travelling.

Question 42

How do I find out the sailing times for the day?

Accepted Answer

Follow the departures shown on the booking page and the wharf's notices for the day. Schedules are denser in peak season and on holidays, and specific times may change.

Question 43

How early should I arrive at the wharf?

Accepted Answer

Allow ample time before departure for finding your berth, ticket verification and queuing. Crowds concentrate on holidays and in summer, so leave a wider margin.

Question 44

Do I need a paper ticket to board?

Accepted Answer

Boarding usually works with the order check-in code or QR code plus document verification; a paper ticket is not necessarily required. Save or screenshot your check-in code in advance.

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