FAQ

How do I buy tickets? 30 Tickets

On the home page or the "Tickets" page, choose a cruise ticket and type, enter the visitor’s ID details and pay. After successful payment a check-in voucher is generated; board by verifying your original ID card or the document used for booking.

Do cruise tickets require real-name booking? 30 Tickets

Yes. The Chongqing Two Rivers night cruise uses real-name booking; enter the ID details matching the boarding guest when ordering, and verify with your ID card at boarding.

How do I look up my order? 30 Orders

Click "Order Lookup" at the top, then enter the phone number or email and ID details used when ordering to view the order status and check-in voucher.

Can I get a refund? How? 30 Refunds & Changes

Unused tickets can be refunded via "Order Lookup"; once approved, the amount returns to the original payment method. Used or expired tickets are non-refundable; specific rules follow the booking notes.

How do I get to Chaotianmen Wharf? 25 Transport

Chaotianmen Wharf is in Yuzhong District; reach it by metro, bus or taxi. If driving, navigate to the wharf; parking is available nearby. See the transport guide under "Guides" for details.

Are there discounts for children, seniors or students? 25 Tickets

Yes. Children under 1.2 m in height (accompanied by an adult) may receive a discount or free entry, and seniors and full-time students can buy discounted tickets with valid documents; exact standards follow the ticket description and on-site checks.

What should I bring for boarding? 28 Boarding

Bring your original ID card and have your check-in code (QR code) ready; the river wind is strong and the night is cool, so bring a jacket.

What time do the cruises depart? 29 Boarding

Night cruises generally depart from dusk into the evening; exact times shift with the season and schedule. Check the booking page and wharf notices, and confirm before you travel.

Is dining available on board? 25 Tickets

Some sailings offer a dinner combo that includes onboard dining; the standard ticket does not. Whether dining is included follows the ticket description you booked.

How long does the night cruise take? 27 Other

The sailing is usually about an hour; allow extra time for boarding, docking and queuing.

Will the cruise be cancelled in bad weather? 28 Other

In rain, snow, strong wind or when water levels change, sailings may be adjusted or temporarily suspended; if a sailing changes, refunds or rebooking follow the refund/change notes, subject to on-site arrangements.

Is it safe to watch from the deck? 23 Boarding

The deck offers great views, but mind your step, do not climb the railings and look after elderly companions and children; hold your belongings steady in the wind.

What is the difference between the main cabin and a deck ticket? 22 Tickets

The main cabin has seats and views through the windows or from outside the cabin; a deck ticket gives access to the open deck with unobstructed views and is better for photography. Both look at the same night view — the difference is where you stand and how comfortable it is.

Which side has the better night view? 22 Experience

The boat turns during the sailing, so both sides get a chance at the main sights — there is no need to hold one side. The return leg often looks different from the outbound leg, so keep an eye out.

Are there seats on board, or do you stand the whole time? 24 Experience

The main cabin and deluxe cabin have seats; a deck ticket is mainly for open-deck viewing and may involve standing. If standing for a long time is a problem, choose a ticket type with seating.

Can I bring luggage on board? 19 Boarding

Small carry-on bags are generally fine; larger luggage is better left at your accommodation. Space on board is limited and excess luggage obstructs others.

Are pets allowed on board? 24 Boarding

Pets are generally not permitted on board. For assistance dogs or similar service animals, contact customer service in advance to confirm arrangements.

Are there toilets on board? 22 Experience

Cruise boats generally have toilets. It is worth using the facilities at the wharf before boarding to avoid queues around departure.

Can I eat on board? 18 Experience

You may bring drinking water and small snacks, but please keep the cabin tidy. Meals included in a dinner combo follow the arrangements on board.

What if I get seasick? 24 Experience

The river is usually calm, but sensitive travellers may still feel unwell. Avoid boarding on an empty or overly full stomach, go easy on alcohol, choose a spot with an open view and look into the distance. If needed, consult a doctor beforehand and bring medication.

Can the cruise run in the rain? 17 Refunds & Changes

Light rain usually does not stop operations; heavy rain, lightning, strong wind or changing water levels may lead to adjustments or temporary suspension, subject to on-site arrangements. Unused tickets are handled under the refund/change notes.

Does fog affect the view? 23 Experience

In light fog the buildings across the river become outlines and the lights scatter into halos, which has its own appeal. In very low visibility the viewing value drops clearly, and rescheduling is worth considering.

Does the ticket include insurance? 19 Other

Check the booking notes for the specific details before you book. If you need extra cover, you can purchase separate travel accident insurance.

Can I pick my own seat? 15 Tickets

Most night cruise tickets do not come with a fixed seat number; seating is first-come or arranged on site. Follow the ticket description.

Can I charter a boat? 14 Tickets

Some boats support group or charter arrangements, usually requiring advance discussion of numbers, times and requirements. Use the customer service entry on the page to ask.

If we book as a group, can we fill in only one person's details? 18 Orders

No. Real-name rules require every boarding guest to provide document details matching themselves; checking each person avoids problems at verification.

Can foreign visitors use a passport? 14 Orders

You can fill in and verify with the document types supported on the page. Before ordering, confirm that your document type is among the options, and bring the original when boarding.

How long do I have to pay after ordering? 19 Orders

Orders usually have a time limit and close automatically if unpaid. The page shows the remaining time; pay promptly so your preferred sailing does not sell out.

What if payment succeeded but I did not receive a voucher? 19 Orders

Check the order status and check-in code on the "Order Lookup" page first; if the status is normal, the voucher is usually in the order details. Contact customer service if you still have questions.

Can I correct details I entered wrongly? 16 Orders

Document details relate to real-name verification and generally cannot be changed freely. Contact customer service as soon as possible and follow their guidance.

Can I get a refund if I miss the sailing? 14 Refunds & Changes

A ticket corresponds to a specific sailing, and used or expired tickets are usually non-refundable. Allow plenty of time and avoid arriving at the last minute.

How long does a refund take? 12 Refunds & Changes

Once approved, the amount returns via the original payment channel; the time depends on that channel's processing speed. Check the refund status on the order page.

Can I change the date? 10 Refunds & Changes

Whether rescheduling is supported and the specific rules follow the booking notes. When sailings are adjusted due to weather and similar causes, the refund/change notes usually apply.

Do children need a ticket? 12 Tickets

Whether a child travels free or needs a discounted ticket usually depends on height and whether a seat is needed; exact standards follow the ticket description and on-site verification.

Are there discounts for seniors? 13 Tickets

Older visitors can usually buy discounted tickets, verified with a valid ID document. The exact age threshold and discount follow the ticket description.

What documents does a student ticket require? 13 Tickets

Full-time students usually need a student card or similar proof of enrolment. Follow the ticket description and carry the original.

Is parking available near the wharf? 9 Transport

Parking is available near the wharf, but spaces are tight on holidays and in peak season. Arrive early, or use public transport to avoid hunting for a space.

How do I get there from the airport or railway station? 9 Transport

Take the metro or a taxi toward the Chaotianmen area in Yuzhong District. See the transport guide under "Guides", and check last-train times before you travel.

Is it easy to get back at night? 7 Transport

The cruise finishes late and taxi demand concentrates around the wharf. Plan your return in advance, or choose a sailing time closer to where you are staying.

Can people with limited mobility take the cruise? 8 Other

There are many stairs and slopes around the wharf, which makes access difficult for those with limited mobility. Contact customer service in advance to confirm the berth and assistance arrangements, and travel with a companion.

Will a sailing be cancelled if few people book? 8 Other

Sailing arrangements follow the day's actual dispatch. If there is an adjustment, it is handled under the refund/change notes; watch your order and wharf notices before travelling.

How do I find out the sailing times for the day? 11 Boarding

Follow the departures shown on the booking page and the wharf's notices for the day. Schedules are denser in peak season and on holidays, and specific times may change.

How early should I arrive at the wharf? 5 Boarding

Allow ample time before departure for finding your berth, ticket verification and queuing. Crowds concentrate on holidays and in summer, so leave a wider margin.

Do I need a paper ticket to board? 9 Boarding

Boarding usually works with the order check-in code or QR code plus document verification; a paper ticket is not necessarily required. Save or screenshot your check-in code in advance.